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Store Policy

Terms & Conditions

Your access to AEQUA.IN is subject to the following Terms and Conditions, which may be updated by us from time to time without notice to you. By accessing or using this Web site, you agree that you have read, understand, and agree to be bound to these Terms and Conditions, as they may be amended from time to time, as well as to the terms of our Privacy Policy, which is hereby incorporated into these Terms and Conditions. You are responsible for periodically reviewing these Terms and Conditions for applicable changes. Your use of this Web site after posting by us of any changes to these Terms and Conditions constitutes your acceptance to those changes. If you disagree with these Terms and Conditions (as may be amended from time to time), or are dissatisfied with this Web site, your sole and exclusive remedy is to discontinue using this site.


You must create an account in order to gain access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. This User Agreement shall come into effect upon your each visit or usage of the Website or upon your registration or upon you providing any information on the Website


A Registered User has allocated himself a unique identification user name (“User ID” and “Password”) to become Registered User. As a Registered User, this User Agreement shall be effective and binding upon your ‘acceptance’. If you do not agree or are not willing to be bound by the terms and conditions of this User Agreement, please do not click on the "check box" and/or on the “continue” button or any other button and do not seek to obtain access to or otherwise use the Website.


So please read these carefully before accessing or using our website.



Use of the Site is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years, you shall not register as a member of the Site and shall not sell, purchase or bid for any items on the Site. As a minor if you wish to purchase an item on the Site, your legal guardian or parents may make such purchase or sale. We reserve the right to terminate your membership and refuse to provide you with access to the Site if it is brought to our notice or if it is discovered that you are under the age of 18 years.



The information, documents, and related graphics published in this Internet Web site (the "Information") are the sole property of AEQUA except for information provided by third-party providers under contract to AEQUA, its subsidiaries or affiliates. Permission to use the Information is granted, provided that

-The above copyright notice appears on all copies.

-Use of the Information is for informational and non-commercial or personal use only

-The Information is not modified in any way; and

-No graphics available from this Internet site are used separate from accompanying text.


AEQUA is not responsible for content provided by third-party providers, and you are prohibited from distribution of such material without permission of the owner of the copyright therein. Except as permitted above, no license or right, express or implied, is granted to any person under any patent, trademark or other proprietary right of AEQUA.


No use of any AEQUA trademark, trade names, trade dress and products in this Internet site may be made without the prior written authorization of AEQUA, except to identify the product or services of the company.


If you believe that your work has been copied and is accessible on this site in a way that constitutes copyright infringement, you may notify AEQUA by providing us with the following in writing:

-Identification of the copyrighted work that you claim has been infringed;

-Identification of the material that is claimed to be infringing and information reasonably sufficient to permit AEQUA to locate the material.

-Your name, address, telephone number and email address.

-The physical signature of the copyright owner or a person authorized to act on the copyright owner’s behalf.



All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of AEQUA. The compilation of all content (from external sources also) on this site is the exclusive property of AEQUA.



When you use the Website or send emails or any other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from us periodically, and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise.



Prices throughout the Website are quoted in one of the following currencies:

-Indian Rupees (INR)

-US Dollars (USD)


Payment can only be accepted in quoted currency. Prices exclude all indirect taxes including VAT (Value Added Tax) / GST (Goods and Services Tax). For International deliveries, additional duties and taxes may be applicable for the ordered items as per your country regulations, which will be billed separately to you by the courier company at the time of delivery.


Prices of the products on the Website are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production.



All payments on the Website are securely processed through our payment gateway partner. We accept most major credit and debit cards including Visa, MasterCard and American Express via PayPal / Razorpay. We may accept bank transfers upon special request at our sole discretion. You can contact at for the same. We endeavor to ensure confirmation of ordered item(s), availability and shipping before processing your order transaction. You will be advised by email if we are unable to complete your order.



We have made every effort to display as accurately as possible the colors of our products that appear on the Website. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the product on delivery. All products are handcrafted so there may be some variations in the actual product received. Packaging of the product may vary from the packaging of the product displayed on the Website.

All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or divide up orders. We will inform you if we are unable to fulfill your order.



A made-to-order item will be specially manufactured on order and shipped within 4-6 weeks of placing the order. You have to pay 100% of the product value at the time of placing a made-to-order request. In case you want to cancel the item, you have to inform us on the same day of placing the request. In case a Made to Order request is placed and the manufacturing has been initiated and then the customer cancels the order, the amount will not be refunded to the customer.



Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.



You shall to the fullest extent indemnify and hold harmless the Company AEQUA, its subsidiaries and affiliates, and their respective officers, directors, shareholders, agents, and employees, from any claim or demand, or actions including reasonable attorneys’ fees, made by any third party or penalty imposed due to or arising out of your breach of this Agreement, or the documents it incorporates by reference, or your violation of any law, rules or regulations or the rights of a third party.



The price of our merchandise is inclusive of the GST. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. We reserve the right to collect taxes for shipping charges wherever applicable.



Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.



In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only on made to order items. Order for the in stock items cannot be cancelled. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.



-You must provide true, accurate, current and complete information about yourself as prompted by TBA's registration form. Upon change or inaccuracy of any information provided by you on the Website, you shall be responsible to promptly inform AEQUA.

-If you provide any information that is untrue, inaccurate or incomplete or if AEQUA has reasonable grounds to suspect that such information is untrue, inaccurate or not in accordance with these Terms and Conditions, we have the right to indefinitely suspend or terminate your membership and refuse to provide you access to the Website.

-In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information),the product will be redelivered to you again by us on the updated address. As you were unable to provide us with the right information, so the re-delivery shipping charges will be paid by the customer.

-AEQUA reserves the right to confirm and validate the information and other details provided by you at any point of time.

-Before placing an order you shall check the product description carefully. By placing an order for a product, you agree to be bound by the conditions of sale and invitation offer included in the item's description. You shall not attempt to gain unauthorized access to any portion or feature of the Website, or any other systems or networks connected to the Website or to any server, computer, network, or to any of the services offered on or through the Website, by hacking, password ‘mining’ or any other illegitimate means.



-You are prohibited from violating or attempting to violate the security of this Website.

-Accessing data not intended for you or logging onto a server or an account, which you are not authorized to access.

-Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.

-Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and "flooding," "spamming," "mail bombing" or "crashing.

-"Sending unsolicited emails, including promotions and/or advertising of products or services.

-Forging any IP packet header or any part of the header information in any email or newsgroup posting violations of system or network security may result in civil or criminal liability.

-AEQUA will investigate occurrences that may involve such violations and may involve, and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.

-You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site.

-You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox).



You understand and agree that the company and its subsidiaries, affiliates, officers, employees, agents, shareholders and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential damages, damages for loss of profits, opportunity, goodwill, data or other intangible losses resulting from the use of the site, sale and supply of goods content or any related/ unrelated services and other services offered in the site.



We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement by their nature should survive termination including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.



If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. AEQUA and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.



Visitors may post reviews, comments, and other content, send E-Gift Certificates and other communications and submit suggestions, ideas, comments, questions and other information. So as long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam."

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. AEQUA reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.



Except where noted otherwise, the List Price displayed for products on our website, whether in Foreign Currency or Indian Rupees represents the full price of the product. These prices are subject to change without prior notice.



Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.



AEQUA reserves the right to recover the cost of goods, collection charges and lawyers fees from persons using the site fraudulently. AEQUA reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or omissions in breach of these Terms & Conditions.

This online Privacy Policy discloses our information practices for the Website and subscriber/membership based services including the type of information being collected, method of such information collection and use of such information.

This Privacy Policy extends to both users who visit the Website but do not transact business on the Website, as well as users who are registered and are authorized by the Website to transact business on the Website. We do not consider Personal Information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person, whether in combination with other information or otherwise.



These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Gurgaon, Haryana.



We do not endorse and are not responsible for the accuracy and reliability of any opinion, advice or statement made through the site by any party other than us, any content provided or linked sites or the capabilities or reliability of any product or service obtained from a linked site. It is the responsibility of the user to evaluate the accuracy, completeness or usefulness of any opinion, advice or other content available through the site, or obtained from a linked site. Please seek the advice of the professionals, regarding the evaluation of any specific opinion, advice, product, service or other content. All product information, benefits and uses on the website are generic in nature and are sourced from other websites like wikipedia, healthline etc. and AEQUA is not responsible for any such information not being correct on a certain case.


Note that these products are made from natural oils, extracts and herbs. Therefore, their potency is not as fully regulated and controlled as those of lab-tested, chemical-infused commercial products. Ones susceptibility to allergic reactions is also dependent on relative skin sensitivity, existing health conditions and product application. The customer therefore assumes full responsibility for his/her own testing and should first do a skin patch test before product usage.

These products are not to be ingested. Avoid contact with the eyes. In case of any allergic reactions, discontinue use and rinse with cold water. If allergies persist, please seek medical attention. Please also contact your physician if you have any uncertainties or other concerns regarding your skin compatibility with natural beauty products.

Please be advised that we are strongly against animal testing. As such, these products have not been tested on animals and we will take no responsibility and no liability for any kind of allergic reaction or any other damages and injury that this product may potentially cause.

These products are not intended to diagnose, treat, cure, or prevent any disease. 



We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions. Please review this Agreement periodically for changes.

If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.

If you have any questions about this Agreement, please email us at

Bulk Inquiries

For any bulk inquiry please email us at

Payment Methods

Payments can be made through credit cards, debit cards, international cards, wallets, UPI, net banking or cash on delivery (if applicable).

Please note that payments on will be accepted only in INR for domestic orders.


For international orders, currency conversion rates will apply according to the prevailing exchange rates on the day of placing the order.

Payment Methods
Store Policy
Bulk Inquiry
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